SLA - Service Level Agreement

Service Level Agreement

Our team is always available, no matter the time or day, throughout the year. Your satisfaction is our primary concern!

SLA Objective:

This document outlines the terms and conditions of our commitment to our customers in terms of performance, reliability, and support for the web hosting services provided by RW-Hosting.

Performance and Uptime:

RW-Hosting guarantees a service availability of 99.9% on a monthly basis. This guarantee covers network and server access, excluding scheduled maintenance periods and interruptions beyond our control.

Technical Support:

Our technical support team is available 24/7 to address any technical inquiries or issues. Support requests will be addressed within a **maximum** timeframe of 24 hours from receipt.

Maintenance and Updates:

Scheduled maintenances are communicated at least 48 hours in advance. Critical updates may be performed with shorter notice to ensure the security and performance of services.

Compensations:

In the event of failure to meet the 99.9% availability commitment, RW-Hosting will offer compensation in the form of service credit, calculated based on the duration of the outage and the affected service.

SLA Revisions:

RW-Hosting reserves the right to modify this agreement at any time. Customers will be informed of any significant changes.