CGV - RW-Hosting

General Terms and Conditions of Sale

Last modified: January 1, 2023

Purpose

These general terms and conditions of sale and use govern the framework in which RW-Hosting provides the service subscribed to by the client.

These general terms and conditions of sale and use are governed by French law.

These general terms and conditions of sale and use may be supplemented by specific conditions.

The general terms of use must be accepted by any user wishing to access the site.

They constitute the contract between the site and the user.

Access to the site by the user signifies acceptance of these general terms and conditions of use.

Possibly:

In the event of non-acceptance of the general terms of use stipulated in this agreement, the user must refrain from accessing the services offered by the site.

RW-Hosting reserves the right to unilaterally modify the content of these general terms and conditions of use at any time.

Contract Evolution

RW-Hosting reserves the right at any time to modify the clauses stipulated in this contract.

Contract Duration

The duration of this contract is indefinite.

The contract takes effect with respect to the user from the use of the service.

Obligations

Ensure access to the server 24/7 every day of the year. In case of absolute necessity, RW-Hosting reserves the right to interrupt the server to carry out technical intervention to improve its operation or for any maintenance operation.

RW-Hosting undertakes to provide all necessary care and diligence for the provision of a quality service in accordance with professional practices and state of the art.

Withdrawal

In accordance with current legal provisions, refunds are not possible for online hosting services, as they are considered virtual and non-material services. Therefore, once the user has subscribed to the services and made the payment, no refund will be granted.

According to Article L221-28-13 of the Consumer Code, contracts for goods made to the consumer's specifications or clearly personalized, such as online hosting services, are not subject to the right of withdrawal.

It is recommended that the user contact RW-Hosting customer service in case of any issues or questions regarding online hosting services. RW-Hosting undertakes to provide technical assistance to the best of its ability.

It is the user's responsibility to ensure the compatibility of online hosting services with their needs before placing an order. RW-Hosting provides all necessary information on its website to enable the user to make an informed decision.

In the event of technical problems or malfunctions of online hosting services, RW-Hosting undertakes to do everything possible to quickly resolve the situation and restore the proper functioning of the services. However, this does not entitle to a refund.